Refund & Cancellation Policy

At Sweetz n' Snackz, we are committed to ensuring your complete satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms and conditions under which refunds, replacements, and cancellations are processed. We encourage you to read this policy carefully before placing an order.

Company: Refers to Shenaidelights Private Limited, operating as Sweetz n' Snackz.

Customer/You: The individual or entity placing an order on our website.

Product: Any item purchased from Sweetz n' Snackz.

Order: A request to purchase products from our website.

Refund: The return of payment to the customer under eligible circumstances.

Replacement: The exchange of a defective or incorrect product with a new one.

Cancellation Before Dispatch:

• You may cancel your order at any time before it is dispatched.
• A full refund will be processed to your original payment method within 5-7 business days.

Cancellation After Dispatch:

• Once an order has been dispatched, it cannot be cancelled.
• However, you may refuse delivery or initiate a return as per our return policy.

We offer refunds or replacements under the following conditions:

• Damaged Products: If the product arrives damaged or broken.
• Incorrect Items: If you receive a product different from what you ordered.
• Defective Products: If the product is defective or does not meet quality standards.
• Missing Items: If items are missing from your order.

Important: Claims must be raised within 48 hours of delivery with photographic evidence.

• Unopened & Unused: Products must be in their original packaging, unopened, and unused.
• Photographic Evidence Required: You must provide clear photos of the damaged, defective, or incorrect product.
• Hygiene & Safety: Due to health and safety regulations, perishable food items cannot be returned once opened.
• No Refunds for Change of Mind: We do not accept returns or refunds if you simply change your mind after purchase.

The following items are not eligible for refunds or replacements:

• Products that have been opened, consumed, or tampered with.
• Items purchased during clearance or promotional sales (unless defective).
• Products damaged due to misuse or improper storage by the customer.
• Orders placed with incorrect delivery addresses provided by the customer.

Step 1: Contact Us

Reach out to our customer support team within 48 hours of delivery with your order details and photographic evidence.

Step 2: Verification

Our team will review your claim and verify the issue.

Step 3: Approval & Processing

Once approved, we will process your refund or replacement within 5-7 business days.

Step 4: Refund Credit

Refunds will be credited to your original payment method. Bank processing times may vary.

Sweetz n' Snackz shall not be held liable for delays, cancellations, or non-performance of obligations due to unforeseen circumstances beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics, etc.)
• Government restrictions or regulations
• Strikes, labor disputes, or transportation issues
• Technical failures or cyber-attacks

In such cases, we will make every effort to notify affected customers and provide alternative solutions where possible.